Clinics in Main Tourists Attractions:
1. Legal Rights of Tourists
To guarantee the legal rights of tourists and tour companies, and regularize the tourist market, Shenzhen Government has promulgated "Managerial Regulations on Tourism in Shenzhen Special Economic Zone", "Notification of Strengthening the Management of Hotels and Guest Houses", "Notification of Point-recording System over Travel Agencies Violating Rules", and "Managerial Regulations of One-day Tour in Shenzhen", In order to standardize the behavior of travel agencies and hotels, purify the tourism market, and punish illegal activities by some travel agencies and hotels, it established a supervision system at three levels: city (Supervision Bureau), district (Supervision Office) and enterprises (Supervisor). Since 1996, the complaint rate drops dramatically and all cases are well solved.
Hotline of Shenzhen Tourism Quality Supervision Bureau: 321397
Fax: 37633395
Address: Room 821, 8th Floor, No.4 Building, Saige Industrial Zone of Technology, Zhenxing Road, Shenzhen
Postcode: 518028
2. Emergency Aid for Tourists
Shenzhen has a perfect network of emergency aid for tourists. With Shenzhen Medical Relief Center as the main part of the network, medical relief system makes good use of its widespread medical care organizations at all levels. Medical Relief Center has direct telephone lines and a computerized information network to get contact with ambulances and members within the covering area by wireless telephones. 30 lines of 120 Hotline are available 24 hours for local citizens and tourists. There are clinics and relief stations in main scenic spots for tourists. 110 Hotline for Patrolling Police System is also established. People will get helps in a few minutes after dialing 110 in cases of emergency.
3. Insurance
To safeguard the legal rights of tourists, reduce the risks of tourist enterprises, and handle accidents, Shenzhen Tourism Bureau requires all travel agencies to buy insurance in accordance with international practice. Travel agencies must buy insurance for tourists, tour guides and group escorts in domestic, outbound and inbound tours. Insurance policies must be sent to its insurance companies before the tour. Hotels and help guests to go through safety insurance on the guests' option. There are other tourists insurance programs provided by insurance companies. Any legal entities with over 10 beds, such as hotels, guesthouse, and resort, can buy insurance as insurers. There are also special terms for the insurance of entertainment places.